WHY NOT YOU / THE DETAILS

Privacy policy

Updated 26 October 2026.

Who is responsible

Josh Chan, trading as Why Not You, is responsible for personal information used to provide the guide and coaching. Contact supportwhynotyou@gmail.com about privacy or your information. A business contact address has not yet been supplied for publication.

Information we use

We use checkout contact details, payment and subscription references, subscription status, consultation emails and information you choose to share for coaching. The site stores payment references and subscription status in protected hosting storage. An essential receipt cookie links your order to the browser used for checkout. Hosting services also process technical information, including IP addresses, browser information and security logs. Please do not send sensitive health information through consultation emails.

Why we use it

We use contact and order information to respond to your request, fulfil your purchase, provide coaching and manage billing and cancellation. This processing is necessary to take steps at your request or perform our contract with you. Accounting records may be retained to meet legal obligations. Limited security and fraud-prevention processing supports our legitimate interest in protecting customers and the service. Purchasing does not sign you up to marketing.

Payments and service providers

Stripe processes payments and customer billing information on its hosted checkout and customer portal. We do not receive or store full card numbers. Read Stripe’s privacy policy. The website uses OpenAI Sites hosting and Cloudflare infrastructure for website delivery and protected order storage. Consultation requests use email. Transactional purchase notifications are prepared using customer checkout contact details. When email delivery is enabled, Resend processes the recipient details and email contents, including the purchased PDF attachment. These messages do not subscribe customers to marketing. Providers may process information outside the UK under their applicable transfer safeguards and privacy notices.

How long information is kept

Order and accounting records are kept for the applicable statutory accounting and tax-record periods. Subscription records are kept while a membership is active and afterwards as needed to resolve billing queries, complaints or legal claims. Consultation and coaching correspondence is kept while needed to respond to the enquiry or provide the service and resolve related issues. Security information is kept only while needed for security and incident investigation. We review information when its purpose ends and delete or anonymise it unless a legal obligation or unresolved dispute requires retention.

Your rights

Depending on the circumstances, you can request access, correction, deletion, restriction or portability of your information. You can object to processing based on legitimate interests and to direct marketing, and withdraw consent where processing relies on consent. Email supportwhynotyou@gmail.com to make a request. We may need to verify your identity. You can complain to the UK Information Commissioner’s Office.

Updates

This notice will be updated when our services or information-handling practices change.